Customer Service

At Stairways Group we recognise our success hinges upon our customer’s satisfaction.

We have listened to our customers over the many years to know what you are looking for from your suppliers.

We have a solid infrastructure in place to provide you with all the support, knowledge and service. From estimation stages through to final product installation we will exceed your expectations.

It is our aim to operate within our confirmed lead times, every effort is made to ensure we remain, always within these parameters. Throughout your projects and developments your representative will be on hand to offer support and assistance.

Services available:

• Full ‘take off’ and scheduling service
• Technical and specification advice and assistance
• National delivery network
• Office and site support teams
• External representation
• Product showroom
• Factory tours
• Bespoke services
• Mass production capabilities
• Credit facilities
• Warehousing and stock holding facilities

Our operational hours are:

Monday – Thursday 08.30 – 17.00
Friday 08.30 – 15.00.

If you are a customer with the Group and require any assistance, technical information, to place an order or any other enquiry please contact us as follows;

Staircase Division

Tel: 01922 728 600
Fax: 01922 728 644

Door Division – including MDF Mouldings, Veneers and Ironmongery.

Tel: 01926 887 858
Fax: 01926 883 224

If you are not yet a customer with the Group and wish to make contact please direct your enquiry as follows;

Enquiries

Tel: 0845 274 3603
E mail: enquiries@stairways.co.uk

Should you have any comments or suggestions on any aspect of the Groups service and product range, please contact us as follows;

Karen Stevens
Stairways Group
Unit 3 Berrington Road
Sydenham Trading Estate
Leamington Spa
Warwickshire
CV31 1NB